The questions we are asked most often, answered plainly. If yours is not here, write to us and we will answer it.
How quickly will I get my report?
[delivery time to be confirmed]. You get an email as soon as it is ready, with a private link to the PDF.
Is this an instant check?
No. A person researches each vehicle and writes the report. That is slower than an automated lookup, and it is why the report says what could not be checked as well as what could.
Where do I find the registration?
It is the number on the number plate, and on the V5C logbook. Older, personalised and cherished marks are all fine.
What if the vehicle has no UK plate?
Give us the VIN instead. It is 17 characters, printed on the V5C and usually stamped on the vehicle itself. Use this for an import, or a vehicle between registrations.
Which package should I choose?
A larger package means more checks attempted, never a promise that more was found. The pricing page lists exactly which checks each one covers, and which it does not.
Do I need an account?
No. You order as a guest and we email the report to the address you give at checkout.
Can I share my report link?
Please do not. Anyone who opens the link can read the report. It expires, and we can revoke it and issue a new one if you ask.
What if a check comes back with nothing?
The report says so, for that source, in writing. A missing record means nothing was found on the register we searched on the day we searched it — not that the vehicle is clear.
What if you cannot deliver?
If we miss the time we promised, or cannot produce a report at all, we refund you. Write to [support address to be confirmed] and say so.
What do you do with my data?
We use your email to deliver the report and to support your order. We do not add you to marketing, and we do not pass your details to anyone selling to you. See the privacy policy.
Still not sure? Ask us before you pay — we would rather answer than take an order we cannot fill.
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